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Frequently asked questions
HOW DO I PLACE AN ORDER? icon
When you've seen something you like, add it to your cart. You can view your cart anytime by clicking the cart icon in the top right corner of the screen. You can remove items from your cart easily by clicking the recycle bin next to the product.
When you're ready for the next step, click Checkout. You will be directed to a new window where you'll be asked for the delivery and billing address. If you've shopped with us before, your address will be saved in our system, but check carefully to make sure the details are correct! Should your billing and delivery addresses differ, it's possible to give a separate delivery address.
After you've entered your details, you'll begin the payment process. Before you pay, though, please take a second to read the General Terms and Conditions and cancellation policies carefully — confirming your order means that you automatically accept these.
If at any point along the way you have a question, just contact us at info@furgner.fi or call +372 513 6940 between 9:00 - 18:00 GMT+2 (Tallinn, Estonia), Monday to Friday.
SHIPPING INFORMATION icon
DELIVERY TIME icon
I HAVE A QUESTION ABOUT A PRODUCT icon
CAN I PLACE A TELEPHONE ORDER? icon
WHAT HAPPENS AFTER I'VE PLACED AN ORDER? icon
Please note that due to the unique and often handmade nature of some design objects, delivery can take anywhere between 1 week and 8 weeks — you can check the expected delivery date of your items under the product description on the product page.
HOW CAN I CHECK ON AN ORDER? icon
I'D LIKE TO CHANGE MY ORDER DETAILS icon
HOW DO I CANCEL MY ORDER? icon
OTHER INQUIERIES icon
Do you have questions?
How to order?Please click the 'read more' to get more detailed guidelines on how to place your order. Read more
Terms & ConditionsAll standard web-store laws and restrictions are also applicable at our store. Read more
DeliveryThe delivery times depend on the manufacturers. They range from 2 weeks to 6 weeks. Read more
ReturnsWe have a 14 day return policy so you may buy with confidence. Read more
WarrantyAll the products we sell are covered with a 2 year manufacturer warranty. Read more
