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Frequently asked questions

HOW DO I PLACE AN ORDER? icon

When you've seen something you like, add it to your cart. You can view your cart anytime by clicking the cart icon in the top right corner of the screen. You can remove items from your cart easily by clicking the recycle bin next to the product.

When you're ready for the next step, click Checkout. You will be directed to a new window where you'll be asked for the delivery and billing address. If you've shopped with us before, your address will be saved in our system, but check carefully to make sure the details are correct! Should your billing and delivery addresses differ, it's possible to give a separate delivery address.

After you've entered your details, you'll begin the payment process. Before you pay, though, please take a second to read the General Terms and Conditions and cancellation policies carefully — confirming your order means that you automatically accept these.

If at any point along the way you have a question, just contact us at asiakaspalvelu@furgner.fi or call + 358 9 424 50411

SHIPPING INFORMATION icon

We deliver all over Europe. At the moment, delivery costs have been calculated for the following countries: Finland and Sweden (you can proceed directly to the checkout). If it is a country other than the ones mentioned earlier, please contact us by e-mail to customerspalvelu@furgner.fi or call + 358 9 424 50411 at 10-18 (Mon-Thu) and 10-17 (Fri), and we will send you a delivery offer as soon as possible. Our transport partners are HRX and Posti.

Shipping to Finland:
0-20 kg = 19 €
20-45 kg = € 29
45 + kg = 39 €
More information about deliveries here. 

Products are delivered in flat packages and need assembly. 

DELIVERY TIME icon

Please note that due to the unique and often handmade nature of some design objects, delivery can take anywhere between 1 week and 8 weeks — you can check the expected delivery date of your items under the product description on the product page. Products with different delivery times are sent in one shipment as per the product with the longest delivery time.  

I HAVE A QUESTION ABOUT A PRODUCT icon

If at any point along the way you have a question, just drop us a line at asiakaspalvelu@furgner.fi or call + 358 9 424 50411

CAN I PLACE A TELEPHONE ORDER? icon

We currently only accept orders made through our web-store.

WHAT HAPPENS AFTER I'VE PLACED AN ORDER? icon

Once payment is complete, you'll receive an email from Furgner confirming your order. We compile the orders and send them to the designer, you will receive your package directly from the designer.
Please note that due to the unique and often handmade nature of some design objects, delivery can take anywhere between 1 week and 8 weeks — you can check the expected delivery date of your items under the product description on the product page.

HOW CAN I CHECK ON AN ORDER? icon

You will receive tracking information from Furgner once the order is handed over to the courier.

I'D LIKE TO CHANGE MY ORDER DETAILS icon

Contact us at asiakaspalvelu@furgner.fi or call + 358 9 424 50411

HOW DO I CANCEL MY ORDER? icon

No matter what you've ordered, we're sure you'll love it — but if you're sure you won't, send us an email at asiakaspalvelu@furgner.fi or + 358 9 424 50411. Please note that it is only possible to cancel an order before it's been sent. If the order has been dispatched, it is always possible to return the items to us once it has been delivered to your address.

OTHER INQUIERIES icon

Contact us at asiakaspalvelu@furgner.fi or call + 358 9 424 50411. 



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Do you have questions?

How to order?

Please click the 'read more' to get more detailed guidelines on how to place your order. Read more

Terms & Conditions

All standard web-store laws and restrictions are also applicable at our store. Read more

Delivery

The delivery times depend on the manufacturers. They range from 2 weeks to 6 weeks. Read more

Returns

We have a 14 day return policy so you may buy with confidence. Read more

Warranty

All the products we sell are covered with a 2 year manufacturer warranty. Read more


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